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Quality client relationships over quantity

Our core business is the provision of a remote, monitored and proactive IT managed service, specifically designed and tailored to our clients’ needs. The main aspect of this service is our unlimited, always-on technical support and assistance, delivered by our in-house Service Desk, in accordance with the ITIL framework for IT service management the SDI Best Practice Standard.


Service Desk

  • Across both London and Aberdeen
  • Fully in-house team; no offshoring
  • Monday to Friday, 0800 to 1800 GMT
  • Out-of-hours support 365 days/year
  • 24/7 infrastructure and environment monitoring
  • Proactive response to impending/detected alerts
  • Remote support (telephone/email/collab. tools)
  • On-site support (ad-hoc and scheduled)
  • Incident prioritisation (P1 to P4)
  • Service objectives in accordance with agreed SLA (response and resolution)

Service Inclusions

  • Unlimited support for incidents and assistance
  • Support for client users, offices, global sites and offshore assets
  • Service Delivery reporting, reviews, analysis and planning
  • All monitoring software and associated licenses
  • Business-as-usual (BAU) maintenance tasks (daily checks, server/desktop patching)
  • Routine and scheduled site attendance (if specified)
  • Access to emergency out-of-hours support
  • Third-party ICT contract management (e.g. telephony, comms)
  • Procurement service and assistance
  • Software/subscriptions license management

Additional Support

Alongside our core IT managed service and in addition to projects or consultancy, we also offer the following support options to our clients:

  • Full or part-time resource, to fulfil or supplement their in-house service desk
  • ‘Onboarded’ and named resource for regular client holiday cover
  • Ad-hoc resource for additional office or site assistance
  • Offshore certified field resource for UKCS or overseas surveys, installs or rig hook-ups