With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get on your way to a solution.
How it works
- Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter your name, email address and the code in the fields above and click the Continue button to initiate the screen-sharing session.
- Step 2: You are prompted to download a small virus-free plug-in.
- Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
- Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.