Tom Clowes, ISN’s service delivery supervisor, recently gained the ITIL v3 Foundation Qualification.
ISN are firm believers in #ITIL (Information Technology Infrastructure Library) as a structure for delivering and managing IT services. It has been developed as a framework, originally by the UK Government, covering all aspects of providing IT infrastructure services reliably, effectively and efficiently.
We are far from being slaves to the ITIL rule book however; customer satisfaction is always the compass we use for providing services. There is no point reinventing the wheel however and we are always keen to learn from best practice that has been shown to work in many countries and many industry sectors.
Tom brings the number of ISN staff with ITIL qualifications to five.