Fixed Cost Per Machine
After an initial one-time stabilisation of your IT environment, we cover all faults and errors occurring, as well as basic admin, for a fixed monthly or annual fee.
Best suited to:
Companies with limited IT resources in-house who need to ensure that everything keeps running reliably with no surprises and few changes.
Included in the fixed fee...
- Proactive support by phone, remote control and on site
- Active monitoring of servers and Internet connections
- Guaranteed response times
- Password changes, user account creation and management
- Monthly reports of support incidents
- Monthly system performance statements
- Travel time and expenses within the M25
- Software Updates
Stabilisation includes:
- Standardisation of server installation
- Installation of 24x7 monitoring agent on servers
- Application of system service packs and hot fixes
- Disaster recovery image backup of each server
- Installation of remote control facilities
- Tackling any errors reported by users
- Virus detection and removal
Call us now on 020 7313 9900 to get an immediate quote on how much it would cost to support your IT systems.
Fixed cost per machine
For a fixed monthly charge ISN can provide you with proactive support with guaranteed response times. After an initial one-time stabilisation of your IT environment, we cover all faults and errors.
Pre-paid hours
A flexible way to use ISN's services. Hours purchased can be used as telephone, remote control or on-site support. The more hours purchased, the lower the equivalent hourly rate.
Pay on use
Many organisations don't feel happy about committing to an annual contract, especially if their IT support requirements are small. ISN are happy to provide our expertise on an informal basis charged at an hourly rate.