The goal of our support team is to increase productivity for your business. Each support engineer is determined to solve your IT issues quickly and completely so that you can get on with your day.

Expert engineers always ready to help

Fixed cost per machine

For a fixed monthly charge ISN can provide you with proactive support with guaranteed response times. After an initial one-time stabilisation of your IT environment, we cover all faults and errors.

Find out more about our fixed cost package

Pre-paid hours

A flexible way to use ISN's services. Hours purchased can be used as telephone, remote control or on-site support. The more hours purchased, the lower the equivalent hourly rate.

Find out more about our pre-paid hours package

Pay on use

Many organisations need their own IT staff on site. ISN can recruit the best staff for your IT team and manage them for you so that you can concentrate on your core business.

Find out more about Outsourcing

ISN delivers IT solutions to suit our clients' working practices and provides the level of outsourced IT intelligence to allow them to grow painlessly. Our service is delivered by well-qualified, experienced and certified engineers ensuring that the technology your business is using is running effectively and efficiently.

All our support contracts are designed help you contain your IT costs. Choose the one that suits your company best.

Call us on 020 7313 9900

We are really pleased with the move across to ISN and the way in which the team has handled it. Everyone has been impressed with the lack of disruption and new improved internet connection allowing better connectivity, particularly the Birmingham and Sheffield offices. I think that the benefit of a more stable and reliable platform will stand us in good stead in this difficult market. The irony of course being that the less we see of you the better everything is working! Please do keep coming up with ideas and ways that we can operate more efficiently.

Alex Hoodless

M3 Agency - Industrial Property Specialists

Since then our support has been handled almost on a daily basis freeing up valuable time for the company so it can concentrate on developing sensors for diagnostic, drug discovery and genome sequencing. All administrative tasks are handled quickly and remotely when requests are telephoned or emailed in to ISN. Additional hardware procurement and installation is also handled quickly and efficiently by ISN. We feel that ISN are actively interested in looking after their customers and the support we get is excellent.

Steve White

Chief Engineer, Oxford Nanolabs Ltd

Quick tip

Back up your data regularly and keep the backup off site

If possible a full backup should be done daily. Backing up your data to a secure location via the Internet is a great way to ensure you can recover data in the event of a problem.